SHIPPING POLICY — SNOOZE NOOK

Last updated: 26 September 2026

1. DELIVERY AREA

Snooze Nook delivers nationwide within South Africa.

We do not offer international delivery.

2. SHIPPING FEES

Our shipping fees are:

• Orders below R500: R80 flat delivery fee.

• Orders of R500 or more: Free delivery.

The qualifying order amount is the product subtotal after discounts and before delivery charges. Your delivery charge will be shown at checkout before payment.

3. ORDER PROCESSING AND DISPATCH

Orders are dispatched within three business days after successful payment, unless a different dispatch period is clearly disclosed and agreed before purchase.

Business days are Monday to Friday, excluding South African public holidays.

We receive products from our suppliers and then dispatch them to customers. Any supplier lead time must fit within the stated dispatch period unless a different period is agreed before purchase.

Dispatch means that your parcel has been handed to the courier. It does not mean that your order will arrive within three business days.

4. DELIVERY TIMES

Estimated delivery time after dispatch: [INSERT COURIER DELIVERY ESTIMATE IN BUSINESS DAYS, INCLUDING ANY REGIONAL VARIATIONS].

Courier transit time is additional to our order-processing period. Delivery estimates applicable to your destination will be made available before you place your order.

We will notify you of material delays and provide an updated estimate where available. Delivery estimates do not remove your rights relating to agreed delivery arrangements or late delivery.

5. DELIVERY DETAILS

Please provide a complete and accurate delivery address, including any unit number, complex name, postal code and access instructions, together with a contact telephone number.

If you notice an error in your address, contact sales@snoozenook.co.za as soon as possible. We will try to update it before dispatch. Changes requested after dispatch may depend on the courier’s ability to redirect the parcel.

Any reasonable additional charge resulting from an address error or requested redirection will be explained and agreed before it is incurred.

6. RECEIVING YOUR ORDER

Please arrange for yourself or an authorised recipient to accept delivery.

If delivery cannot be completed, we will work with you and the courier to arrange the next step. Any reasonable additional charge arising from a missed agreed delivery will be explained and agreed before redelivery.

Goods remain at our risk until you or your authorised recipient accepts delivery. Handing your parcel to the courier does not transfer that risk to you.

7. DELAYED OR MISSING PARCELS

If your order has not arrived within the stated delivery period, contact sales@snoozenook.co.za with your order number.

We will investigate with the courier and keep you informed. You are not required to resolve a missing-parcel claim with the courier on our behalf.

Where an order is lost before you or your authorised recipient accepts delivery, we will arrange an appropriate remedy in accordance with your legal rights.

Unless a different period is agreed, orders must be fulfilled within 30 days of receipt. Where the Electronic Communications and Transactions Act applies and we miss that period or the agreed period, you may cancel on seven days’ written notice. Other applicable remedies remain available.

If goods become unavailable, we will notify you immediately and refund payments within 30 days of that notification, or sooner where required by law.

8. DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives and contact us as soon as reasonably possible if an item is damaged, defective or incorrect.

Include your order number and a description of the issue. Photographs of the item and packaging can help us investigate, where practical.

Failure to report an issue immediately does not automatically invalidate a lawful claim.

We will arrange an appropriate remedy and cover reasonable return delivery costs where required by law.

9. RETURNS AND RETURN SHIPPING

For qualifying voluntary change-of-mind returns under our 30-day return policy, the customer pays return shipping.

Different rules apply to defective, damaged or incorrect goods and other statutory returns. Nothing in this Shipping Policy limits those rights.

Please contact sales@snoozenook.co.za before returning an item so that we can provide the correct return instructions.

Read our full Return and Refund Policy here: [INSERT RETURN AND REFUND POLICY LINK].

10. YOUR CONSUMER RIGHTS

Nothing in this policy excludes or limits rights provided by applicable South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

11. CONTACT US

For shipping and delivery enquiries, contact:

Snooze Nook
Nicala Kruger, trading as Snooze Nook
Email: sales@snoozenook.co.za
Telephone: +27 81 398 0255

Business address:
La Ville
41 Brent Rd
Lorraine
Gqeberha
6070
South Africa